IJM Building Services LTD
Legal

Privacy Policy

Last updated May 2026.

IJM Building Services LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard personal data you provide through this website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

IJM Building Services LTD is the data controller responsible for your personal data. You can contact us at ijmbuildingservices4@gmail.com or via the details on our Legal Notice page.

2. What data we collect

When you submit a consultation or contact form, we collect:

  • Identity: full name
  • Contact: email address, telephone number
  • Project details: property type, preferred appointment, project brief, location
  • Attachments you choose to upload (photographs, plans, documents)
  • Technical data: limited log information from your browser

3. Why we use it (legal basis)

  • To respond to your enquiry and arrange a consultation — legal basis: taking steps at your request prior to entering into a contract.
  • To keep records of enquiries and project files — legal basis: our legitimate interest in operating and managing our business.
  • To comply with legal, accounting and regulatory obligations — legal basis: legal obligation.

4. Sensitive data and attachments

Please do not upload documents containing sensitive personal data (e.g. financial account details, identification documents, medical information) unless we specifically request them. Attachments are stored in a private, access-restricted area and used solely to prepare for your consultation.

5. Who we share your data with

  • Our hosting and backend infrastructure providers, who process data on our behalf under written agreements.
  • Professional advisers (accountants, solicitors, insurers) where strictly necessary.
  • Authorities, where required by law.

We never sell your personal data and we do not use it for third-party marketing.

6. International transfers

Some of our service providers may process data outside the UK or EEA. Where this happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses with the UK Addendum.

7. How long we keep your data

  • Enquiries that do not lead to a project: up to 24 months from last contact.
  • Active and completed project records: up to 7 years after completion, in line with statutory and insurance requirements.
  • Uploaded attachments: deleted on the same schedule, or sooner on request where we have no legal need to keep them.

8. Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion (where we have no overriding legal basis to keep it)
  • Restrict or object to processing
  • Receive your data in a portable format
  • Withdraw consent at any time, where processing is based on consent

To exercise these rights, email ijmbuildingservices4@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

This website uses only the cookies and local storage strictly necessary to operate the site and process your form submissions. We do not use advertising or third-party tracking cookies. If we add analytics in future, we will request your consent first.

10. Security

We use industry-standard technical and organisational measures, including encrypted transport (HTTPS), access controls and private storage for uploaded attachments. No system is perfectly secure, but we take your data seriously and review our practices regularly.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page indicates when it was most recently revised.